Sudip Mukherjee

Lead Consultant – EPD | Digital Transformation | 18+ Yrs in Banking Technology | Agile Delivery (CSM®, CSPO®) | API & Workflow Integration | Strategy to Execution | GCC & India Experience

Role
Senior Business Analyst Lead at ITC Infotech
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Sudip Mukherjee

With 18+ years across GCC and India, I help banks deliver impactful digital experiences…

Experience

  1. Senior Business Analyst Lead

    ITC Infotech

    Sep 2023 — Present · Bengaluru, IN

    Lead business analysis and full project lifecycle management for digital banking solutions across Mobile, Online, ATM, and SSK channels, delivering 3+ products on schedule with zero critical defects- Authored detailed BRDs and SSDs, aligned 15+ key stakeholders, and managed UAT for successful go-lives impacting over 2 million customers- Directed integration of APIs with CRM (Oracle Siebel), WhatsApp, and Tawuniya Insurance, reducing manual processing by 40% and accelerating time-to-market by 30%- Managed core system upgrades on BaNCS, Base24, and Cortex platforms, improving transaction processing speed by 25%- Championed Agile practices across teams, boosting sprint delivery efficiency by 35% and increasing digital user engagement by 25%.

Education

  • Indian Institute of Management, Calcutta

    Executive Management Program, Major - Finance and Minor - Marketting and Operation

  • University of Calcutta

    Master's degree, Business/Commerce, General

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Sudip Mukherjee — Senior Business Analyst Lead at ITC Infotech in Bengaluru, KA, IN | Unifers