Sudip Mukherjee
Head of Operations @ Tech Mahindra | PGDBA,SixSigma-GB, Network Operations, Cyber security, Transition for IT and Telecom services.
- Role
- Head of Operations at Tech Mahindra
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sudip Mukherjee
With over 18 years of experience in the IT and Telecom domain, I am the Head of Operations at Tech Mahindra, a leading provider of digital transformation and consulting services. I lead multiple global accounts and deliver end-to-end IT network transition and Network and security operation services for multiple global customers on SD WAN, Cloud, and cyber security platform.My mission is to ensure customer service assurance and continuity by resolving complaints faster and building a culture of quality and excellence. I have successfully implemented transformation projects, designed and simplified processes, and established best practices and KPIs for smooth business operations. I have also earned credentials such as PGDBA, Six Sigma Green Belt, Prince2 Foundation & Practitioner, and ITIL, which demonstrate my commitment to continuous improvement and executive leadership. I am passionate about leveraging my in-depth knowledge of wireline and wireless networks, IP/MPLS, and access solutions to drive innovation and growth for Tech Mahindra and its customers.
Experience
Head of Operations
Nov 2019 — Present · Pune, IN
Responsible of Network Operation and Security Operations, IT operation management for multiple global customers on SD WAN, Cloud based network. Heading end to end process and compliance to the customers.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
PGDBA, Operation Management
2009 — 2011
Massachusetts Institute of Technology
Cyber security , Network security
Jalpaiguri Govt Engg College
BE, Electrical and Electronics Engineering
2000 — 2004
Skills
- Mis
- Project Planning
- Core Network
- Vendor Management
- Ethernet Over Sdh
- Qos
- Otn
- Nms
- Cisco Routers
- Pdh
- Ccna
- Network Optimization
- Dwdm
- Telecommunications
- Wimax
- Fttx
- Team Management
- Internal Audit
- Dcn
- Noc
- Transmission
- Optical Fiber
- Synchronization
- Sdh
- Wireless Technologies
- Rollout
- Service Delivery
- Ip
- Fiber Optics
- Troubleshooting
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