Sudhir Narla

About Sudhir Narla

As GM, India & VP of Customer Success at JFrog, I lead high-performing teams, drive operational excellence, and foster innovation to accelerate JFrog’s growth in the region. With over 24 years of experience across diverse sectors, I specialize in building teams from the ground up, scaling operations, and enhancing customer success.In my GM role, I focus on:* Strategic Leadership & Growth – Aligning JFrog India’s goals with the global vision, optimizing operations, and driving innovation.* People & Culture – Creating an inclusive, high-performance workplace that nurtures talent and empowers teams.* Stakeholder Engagement – Strengthening relationships with internal and external partners to enhance JFrog’s market presence.* Operational Excellence – Ensuring efficiency, compliance, and financial sustainability while mitigating risks.As VP of Customer Success, I oversee customer experience, process optimization, and support strategy, ensuring seamless service delivery across the region.Beyond my corporate role, I am a social investor at Rang De, supporting financial inclusion and economic empowerment for underserved communities in India.I am passionate about mentorship, leadership development, and creating a lasting impact in business and society.

Experience

1. Social Investor

   Rang De

   Nov 2021 — Present

   Rang De is India’s pioneering and only peer to peer lending platform focused on providing timely and affordable credit to unbanked communities.Rangde pioneered social investing, enabling individuals to lend to unbanked farmers, artisans and entrepreneurs and help kickstart, sustain and grow their livelihoods.

Education

• NIE

  GDCA, Computer applications

  2000 — 2003

• NIM

  MBA, Marketing

  2006 — 2008

Skills

• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Cloud Computing
• IT Outsourcing
• Bpo
• Service-Level Agreements (Sla)
• Program Management
• Operations Management
• Soft Skills
• Business Process
• Team Management
• Resource Management
• Data Center
• Sla
• Strategy
• Sales
• Manage Client Relationships
• Business Intelligence
• Quality Management
• Start-Ups
• Outsourcing
• Logistics
• Call Centers
• Business Development
• Analysis
• Customer Relationship Management (Crm)
• Customer Support
• Analytics
• Management
• Storage
• Offshoring
• Business Process Improvement
• Data Analysis
• Six Sigma
• Process Management
• Human Resources
• Pmp
• Leadership
• Crm
• Service Delivery