Sudhir Kondal
Sr AVP Order-to-cash Execution, Billing Governance & Data Operations @State Street
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WORK HISTORY
Sr AVP Order-to-cash Execution, Billing Governance & Data Operations @State Street
Hyderabad, IN
Customer Experience & Service Delivery LeadershipLed day-to-day Institutional Services and Alternatives Billing operations ($1B+ revenue), driving customer satisfaction gains through end-to-end OTC execution: order management, invoicing, fee schedules, dispute resolution. Achieved 98%+ SLA adherence via proactive escalations, service reliability, and global NA/EMEA/APAC stakeholder collaboration. Manual Data Operations & Regional LeadershipManaged global Manual Data teams/Senior Managers; partnered with data providers for accurate OTC integration—slashing data complaints and boosting first-time accuracy. Automation & Digital TransformationLed Alteryx automation (5 FTE savings)+ Copilot engineering (100% template error elimination), enhancing customer docs and process efficiency. Data Governance & Vendor OversightMapped data lineage with Governance teams; established 3rd-party oversight for SLA-compliant, seamless OTC execution. Compliance & Risk ControlsDesigned SOX/GxP-transferable controls with auditors (100% compliance); resolved escalations with preventive measures. Continuous ImprovementLed cross-functional initiatives (IT/Finance/Quality) using analytics + customer feedback to standardize workflows, cut response times, eliminate pain points. Stakeholder & People LeadershipPartnered with Investment Managers/Client Services; coached 150+ associates/Sr. Managers, building customer-first culture and succession in matrixed ops.
SKILLS
ABOUT SUDHIR KONDAL
Seasoned Finance Operations leader with 20+ years in global Shared Services, specializing in Order-to-Cash (O2C), Customer Experience, and high-volume service delivery for $1B+ revenue operations at State Street Corporation. Excelled as Sr. AVP in Institutional Services and Alternatives Billing, leading cross-functional teams and Senior Managers across NA/EMEA/APAC regions in order management, invoice processing, manual data operations, dispute resolution, and stakeholder collaboration with Finance/Sales/IT while consistently exceeding SLA/KPI targets and driving customer satisfaction improvements. Passionate advocate for AI-driven transformation—championing Alteryx automation and Copilot prompt engineering to deliver organizational efficiency gains, reduce customer pain points, and enhance service reliability alongside data governance, analytics, audits, and continuous improvement. Proven people leader mentoring global teams, partnering with internal/external data providers and auditors, and fostering a customer-first culture in matrixed environments
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