Sudhir Kumar Singh
RM - Operation Excellence || Expertise in E-commerce, Logistic Ops (Last-mile, Mid-mile & First-mile), Warehousing, Supply Chain, Fleet Management, 3PL Clients & Vendor Management, Training, Data Analyst, Team Leadership
- Role
- Regional Manager at Patliputra Logistics
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Sudhir Kumar Singh
Results driven operations professional with overall 13+ year experience in the various areas of Supply Chain, Logistics, E-Commerce, Marketing & Sales, Telecommunication, Customer Relationship, Client Management, Data Analyses. Last 7+ years of experience in B2B & B2C last-mile and mid-mile operations and now seeking a State or Regional level role for leveraging expertise to enhance operational efficiency and drive significant business growth.Profile track record in team management, successfully leading and mentoring teams of 500+ delivery agents and 30+ team leads/hub in-charges. Handling 14 Sites (8 Self Operated & 6 Client Operated), 5+ Clients, 20+ Vendors and 6k Shipments in a Day with ensuring quality, efficiency, less escalations and satisfaction. Operations leader with comprehensive experience in last-mile and mid-mile logistics, adept at optimizing processes and driving operational excellence in fast-paced environments. Expertise in vendor and fleet management, ensuring on-time vehicle placement and coordination for efficient dispatch operations. Skilled in internal and external stakeholder management, fostering collaborative relationships to ensure seamless operational execution. Proficient in loss prevention strategies, implementing product handling processes to minimize on-route damages and losses. Experienced in managing hub and store operations, ensuring on-time delivery, inventory accuracy and adherence to operational SOPs. Exceptional analytical skills, leveraging data to identify trends, improve performance metrics, and drive informed business decisions. Strong background in customer relationship management (CRM), customizing experiences to build brand loyalty and maximize customer satisfaction. Adept at managing daily operations, ensuring TAT adherence, stock reconciliation, and cash handling accuracy. Demonstrated success in project management, including grocery launches, customer delight initiatives, and supply chain optimization. Ability to work independently and in a Group too with communication & convincing skills and also collaborate with cross-functional teams and stakeholders to implement new processes and policies.
Experience
Regional Manager
Oct 2025 — Present · Patna, IN
Leading and developing a high performing team ensuring consistently high levels of capability and engagement. Drive new business growth and key clients relationship. Manage operations, 3PL Clients, Lead team and branch operations, support regional & service expansion- Handling First Mile, Middle Mile, Last Mile Operations and Reverse Logistics with SLA adherence- Ensure KPIs, Compliance and Customer Satisfaction- Contributing, participating and engaging with stakeholders- Responsibility for the overall leadership and performance of the Hubs from service, governance, profitability: Ensure SOP & Compliance Adherence (ZTP): Stakeholders Management & Issue Resolution : Reconciliation - Cash Rotation & Banking, Shipments : Handling Partner queries -(Onboarding, Billing, Payments)
Education
Bhupendra Narayan Mandal University (B. N. Mandal University), Madhepura
Bachelor of Commerce - BCom, Accounts
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