Sudhir Ujagare

Technical Support Manager @Talktalk

Manchester, GB

Leading and providing guidance, coaching, and support to Tier 2 and Tier 1 roles, allocate tasks, set priorities, and monitor team performance.• Ensure all the services and processes are detailed and documented in the Global Service Catalog.• Drive continuous improvement activities that will increase quality and service delivery efficiency.• Manage the Remedy ticketing system, monitor created tickets, team workloads, and ensure that everything is properly assigned, categorized, and documented.• Ensure the cross-functional team is working off clear action plans and delivering within established expectations.• Remove roadblocks and empower team members to define, document, optimize, and operationalize end-to-end business processes.• Develop and maintain standard operating procedures (SOPs).