Sudhir S.
Quality & Business Excellence Leader
- Role
- Director of Quality Assurance at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Director of Quality Assurance
Oct 2021 — Present · IN
Leadership of QA across India, US and Philippines within BFSI and Healthcare domains. • Managed QA operational up to 15 clients, 5,500+ FTEs and a 200+ member QA team to deliver ecosystems with structured governance rhythms (Daily/Weekly/Monthly/QBR). • Define and execute global quality strategy across multi-geo delivery centers spanning India, US, and PHP. • Create unified global QMS aligned with ISO-9001, COPC, HIPAA, SOC2 and region-specific regulatory frameworks. • Lead digital transformation initiatives using AI/ML, NLP-based speech analytics, automated QA, and predictive sampling models. • Deploy enterprise governance frameworks enabling standardized calibration, compliance controls and continuous improvement across regions. • Integrate QA with Operations, Training, WFM, Compliance and Analytics to build a unified zero-defect ecosystem. • Lead CXO-level discussions on risk, compliance, enterprise SLAs, audit readiness and transformation priorities. • Build advanced analytics dashboards combining defect patterns, agent behavioral analytics, predictive trends and client sentiment via Power Bi / Locker Studio • Conducted governance reviews, transformation meetings and capability development for QA leaders.
Education
EIILM University
Bachelor of Science (BSc), Chemistry
2011 — 2011
DY Patil University
Master of Business Administration - MBA, Data Science and Business Analytics
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