Sudharsun Geetha Ashokkumar
Product Support Manager @ American Red Cross | M.S. Engineering Management | Product Management | Product/Application/Platform Support | Atlassian Confluence & JIRA Admin | SNOW Admin | ITSM | Cloud Tech | Agentic AI
- Role
- Product Support Manager at American Red Cross
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Product Support Manager
Apr 2024 — Present · Washington, DC, US
Create and customize issue types, workflows, and field configurations within Atlassian JIRA to align with project requirements.•Administer user permissions and roles, ensuring secure and appropriate access across JIRA and Confluence.•Develop and manage Kanban and SCRUM boards, enhancing agile project management capabilities.•Optimize JIRA and Confluence interfaces with customized screens and screen schemes for improved user experience.•Create and manage security schemes, permission schemes and configurations.•Streamline project delivery by developing and reengineering workflows, integrating with tools like Jenkins and Splunk, and leveraging scripting for automation.•Conduct training sessions and crafted comprehensive guides in Confluence to elevate team proficiency in using Atlassian tools.
Education
University of Maryland Baltimore County
Master of Science - MS, Engineering Management
KCG College of Technology
Bachelor of Engineering (BE), Mechanical Engineering
2014 — 2018
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