Sudharshan K M

About Sudharshan K M

A dedicated HR professional with over 14 years of comprehensive experience spanning the entire employee lifecycle, from recruitment to retirement. Possesses expertise in team management and service delivery across the APAC, US, Canadian, and European regions. Played an active role in the implementation of SuccessFactors versions 1.0 and 2.0, focusing on the RCM, Onboarding, Employee Central, and Time and Attendance modules for more than 20 countries.Recognized with multiple awards, including the Milestone Achievement Award and Excellence in Individual Performance, my career is distinguished by my ability to drive operational excellence and lead change. As a change analyst, I spearheaded the implementation of a new HR information system, which optimized global HR operations and significantly enhanced productivity. My technical expertise extends to HRIS tools such as SAP and SuccessFactors, ensuring seamless system integrations and effective management of HR data.In addition to my technical and strategic capabilities, I am a dedicated people leader, skilled in mentoring and developing high-performing HR teams. I foster a collaborative environment that enhances employee engagement and retention. One of my notable achievements includes designing and implementing the BIOSPARK onboarding program, recognized for its human-centered approach and collective genius principles, which has greatly improved new joiner experiences and organizational integration.

Experience

1. Project Manager - HR Shared Services Via Biocon Biologics Limited

   EY

   Apr 2025 — Present · Bengaluru, IN

   Led and managed a high-performing HR Shared Services team of 7specialists, ensuring the accurate and timely delivery of critical HR transactional and administrative support to employees across the India, Malaysia, US, Canada, and Europe regions.Spearheaded process optimization initiatives for key HR functions (onboarding/offboarding, data management, position management, and HRIS implementation), resulting in a 40% reduction in processing time and improving overall service efficiency.Served as the primary liaison between the Shared Services team and key stakeholders, including HR business partners, finance, and IT, ensuring seamless implementation of HR technology projects.Managed the successful implementation and adoption of (SAP SuccessFactors and Symphony SUMMIT - HR ticketing tool), including defining system requirements, managing user acceptance testing (UAT), and developing comprehensive training materials.Developed and monitored key performance indicators (KPIs) and service level agreements (SLAs) for the team, consistently exceeding targets for first-call resolution and customer satisfaction (e.g, achieving 95% satisfaction rate).

Education

• Bangalore University

  Master of Business Administration, Marketing

• VVN IMTR, Bangalore.Bangalore university 2009-2011

  Degree; MBA, Human Resource and Marketing

  2009 — 2011

Skills

• Employee Engagement
• Talent Management
• Recruiting
• Performance Management
• Employee Relations
• Employee Background Verification
• Screening
• Team Management
• Human Resources
• Induction Program
• Payroll
• Trainee Management
• Talent Acquisition
• Statutory Accounting
• Technical Recruiting
• Employee Attendance
• Employee Database Management
• Performance Appraisal
• Human Resources Data Base Management
• Management
• Onboarding
• Joining Formalities
• Training
• Exit Formalities