Sudharsan S
24/7 NOC Support | Project coordinator | Monitoring | ITIL-Aligned |ServiceNow | Jira | Incident & Change Management | Bridge Call Coordinator | Troubleshooting | Documenting |
- Role
- Technical Project Coordinator at Virtual Tech Gurus, Inc
- Location
- Coimbatore, IN
- LinkedIn followers
- 500 followers
About Sudharsan S
Optimistic and detail-oriented professional with a strong passion for Networking & IT…
Experience
Technical Project Coordinator
Mar 2025 — Present · Coimbatore, IN
Currently, coordinate and manage bridge calls using Microsoft Teams and Webex, ensuring smooth communication between network engineers, field technicians, project managers, project coordinators, product manager, across the U.S.Operate primarily during business downtime or designated maintenance windows to avoid client-side impact.Monitor live progress during bridge calls, document all technical discussions, and compile detailed post-bridge reports and handover documents for clients.Handle escalations efficiently and follow up with technical teams to ensure timely resolution of critical issues.Utilize tools like Jira, ServiceNow, Entuity, and OpsRamp for network device monitoring, ticket creation, tracking, and closure.Actively support Network Operations Center (NOC) functions by overseeing real-time alerts, incidents, and changes across various infrastructure environments.Work closely with cross-functional teams to ensure seamless communication, accurate reporting, and timely deliverables.Proficient in Microsoft Outlook, Teams, SharePoint, Excel, Word, and Office 365 for communication, documentation, and project tracking.
Education
Sri matha matriculation higher secondary school
High School Diploma, Computer Science
KGISL Institute of Information Management
Master of Computer Applications - MCA, Computer applications
SRINIVASA RAMANUJAN CENTRE
Bachelor's degree, Computer Science
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