Sudharsan Manoharan
Quality And Analyst Specialist
- Role
- Quality and Analyst Specialist at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sudharsan Manoharan
Experienced Operational Specialist with a demonstrated history of working in the computer…
Experience
Quality and Analyst Specialist
Oct 2023 — Present · Bengaluru, IN
Ensure operational excellence and compliance across Amazon\'s quality assurance programs through comprehensive auditing and process improvement initiatives. Execute manual audits following Standard Operating Procedures (SOPs) while investigating multimedia content and customer interactions to resolve complex outliers and exceptions using internal tools and systems.Key Responsibilities:1. Transcribe and analyze customer communications across multiple channels to identify and resolve service issues efficiently.2. Identify emerging patterns from audit data and contribute strategic insights for process and program optimization.3. Collaborate with cross-functional stakeholders to deliver timely responses meeting SLA requirements and business objectives.4. Maintain detailed documentation and update tracking systems to ensure accurate workflow management and compliance.5. Consistently achieve business metrics including SLA, productivity, quality, and utilization benchmarks while supporting team growth initiatives.6. Leverage performance analytics to drive strategic business goals and operational improvements.7. Adapt to multiple program requirements while developing expertise in Amazon\'s global operations across diverse geographical markets.
Education
Dr.N.G.P. Arts and Science College
BSc computer technology, Computer Technology/Computer Systems Technology
2016 — 2019
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