Sudhanva Vishwa Mitra

WORK HISTORY

EDUCATION

ABOUT SUDHANVA VISHWA MITRA

As a Senior Manager with 10+ years of experience, I specialize in IT business management, overseeing ServiceDesk, Clinical Helpdesk & Cloud Operations teams, with a track record in escalation management, queue governance, and regulated‑environment training oversight. Known for calm delivery under pressure, data‑driven decisions, and building recognition‑rich team cultures. Collaborate seamlessly with senior leaders and global stakeholders to prioritize backlogs, unblock access dependencies, and keep customer commitments on track while improving performance metrics like Quality Scores, FCR, and Customer Satisfaction. My MBA in Project and Data Management supports process optimization and cross-functional collaboration to ensure seamless client services. At HCLTech, I lead Customer Success, hiring, performance evaluations, and strategic forecasting to maintain operational efficiency. Previous leadership roles at C3i Solutions honed my ability to enhance service desk management and contribute to organizational success. My commitment lies in delivering high-quality outcomes and driving operational improvements that align with business goals.With a focus on team development and operational efficiency, I oversee hiring, forecasting, and reporting to ensure seamless execution of global operations. My skills in Azure, Artificial Intelligence, Machine Learning, and team development enable process improvements that align with HCLTech\'s mission of delivering high-quality outcomes for global clients.