Sudhanshu Jaiswal
Technical Support | IT Customer Support | IT Help Desk | Incident Management | Ticketing | MBA In HR
- Role
- Process Associate at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sudhanshu Jaiswal
Technical Support Specialist | MBA | Immediate Joiner Experience: 1.5 years…
Experience
Process Associate
Sep 2024 — Present · Gurugram, IN
Supported business operations for SBI credit card processes through process monitoring,workflow coordination, and documentation.• Handled customer queries, providing clear explanations of services and products whileensuring timely issue resolution.• Managed a team of customer support representatives, ensuring high standards of customersatisfaction and performance.• Reviewed customer accounts and transactions for SBI credit cards, applying problem-solving techniques to resolve issues efficiently.
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
B.Sc.
2013 — 2016
Integral University, Lucknow, Uttar Pradesh
MBA
2017 — 2019
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