Sudhanshu Srivastava
Senior Operations Manager @Genpact
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WORK HISTORY
Senior Operations Manager @Genpact
Noida, IN
Client: Among the Top 3 Global Insurance Brokers in the world Role:* Leading a premium team of 80+ Broking Specialists with 4 Team Leads, for UK’s Largest Brokerage company in Aviation, Binders, Energy, Power, Construction, Marine, Financial & Professional services, Property, Casualty and Crisis Management lines of business * Prepare MBR & QBR reports and communications for executive leadership and stakeholders * Microsoft Certified Power BI Data Analyst, skilled in designing, developing and maintaining Power BI reports and dashboards tailored to business needs * Accountable for driving Training Compliance & Governance Framework for FCA audit * Addressing and resolving complex operational challenges with innovative solutions to keep operations running smoothly * Led the successful setup and transition of a newly established Lloyds premium business, overseeing all operational aspects, including process development, resource allocation, and team management * Strategic Planning: Developing and implementing long-term strategies to drive growth, improve efficiency, and achieve organizational goals * Process Optimization: Utilizing methodologies like Lean and Six Sigma to streamline processes, reduce waste, and enhance operational efficiency * Team Leadership: Managing, mentoring, and motivating teams to foster a productive work environment and ensure high performance across all levels * Performance Management: Establishing and monitoring KPIs, analyzing performance data, and driving continuous improvement initiatives * Client Relationship Management: Building and maintaining strong client relationships to understand their needs and deliver exceptional service * Change Management: Leading and managing change initiatives effectively to adapt to evolving market conditions and business requirements * Cost Control: Implementing cost-saving measures and optimizing resource allocation to manage budgets and improve profitability
EDUCATION
Delhi University
B.Sc., Mathematics
Merrut University
M.Sc., Mathematics
IGNOU Dost
Certificate of Competency
Hansraj College
Bachelor of Science, PCM
Meerut University
Master of Science, Mathematics
ABOUT SUDHANSHU SRIVASTAVA
Seasoned Operations and Transformation Leader with 20+ years of experience driving large-scale BPO operations, digital transformation, and analytics-led process excellence across global insurance domains. Proven expertise in end-to-end delivery management, client partnership, and regulatory compliance within highly regulated US and UK insurance markets, including Lloyd’s of London. Adept at scaling operations, leading 100+ FTE teams, driving AI and automation initiatives, and delivering measurable improvements in productivity, quality, cost efficiency, and customer experience. Recognized for building high-performing teams, strengthening governance frameworks, and leveraging Power BI, Power Apps, and predictive analytics to enable data-driven decision-making and sustained business growth
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