Sudhanshu Singh
CCNA | ServiceNow | Incident and Problem Management | Intune Administrator | Azure Active Directory |Network Monitoring| Major Incident Management | ITIL | Network and Application troubleshooting | Server Monitoring
- Role
- Executive at Intact India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sudhanshu Singh
I am working on mature ITSM tools like ServiceNow.Having experience to manage the priority basis IT incidents.Hands on experience on active directory for user and computer management.Hands on experience in network troubleshooting/monitoring from Cisco Meraki dashboard.Server Monitoring using vsphere.Extensive hands on experience in O365 applications and VPNs troubleshootings.Ability to manage the Vip clients over all modes of communication.Certified Cisco CCNA 200-301
Experience
Executive
Oct 2023 — Present · Gurugram, IN
Network troubleshooting and monitoring using Cisco Meraki dashboard.2. Server monitoring using Vsphere.3. Active directory for users and computer management.4. Hands on experience on SCCM and Microsoft Azure.5. Troubleshooting end users issues like configuration, installation, office365, network, VPN etc with in defined SLA.6. Managing VIP clients and escalated tickets.7. Monitoring fortigate firewall and configuration for SD WAN, Performance SLA.8.Managing IT assets like hardware and software licenses Inventory.
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
2017 — 2021
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