Sudhanshu Rawat
Strategic Business Professional and MBA graduate with a focus on B2B Sales and Customer Excellence.
- Role
- Customer Service Specialist at iEnergizer
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sudhanshu Rawat
A Master of Business Administration (MBA) graduate with a specialization in Marketing & Business Analytics with a background in Business Development and Sales. Currently driving Process Excellence in the banking sector, specializing in KYC/AML compliance and customer success. Passionate about using data to solve business challenges.
Experience
Customer Service Specialist
Jul 2025 — Present · Noida, IN
I is a global Business Process Outsourcing (BPO) and Business Process Management (BPM) company.Regulatory Compliance: Maintained 100% adherence to KYC/AML protocols, mitigating legal risks and ensuring total data privacy for high-value accounts.Customer Retention: Resolved complex billing and fraud disputes, consistently achieving a 95%+ CSAT score and meeting strict SLA deadlines.Revenue Growth: Increased digital service adoption and identified cross-selling leads for credit and loan products during service interactions.
Education
Graphic Era Hill University
Master of Business Administration - MBA
IMS UNISON UNIVERSITY
Bachelor of Business Administration - BBA, Marketing and Finance
2018 — 2021
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