Sudhanshu Nirbhavne
Business Head | 18+ yrs Driving Customer Acquisition, Business Process and Revenues | K12 Education | Tech-Driven Ops | CRM | Ex-Airtel | JBIMS
- Role
- Head of Admissions at Universal Education
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sudhanshu Nirbhavne
Business head with 18+ years of leadership experience driving driving growth, customer…
Experience
Head of Admissions
Dec 2021 — Present · Mumbai, IN
Leading student acquisition across a chain of 26+ K12 schools offering IB, IGCSE, ICSE and CBSE curriculum. Responsible for sales operations, customer experience, tech integrations, and end-to-end admissions management across B2C and institutional channels.Key Achievements and Responsibilities:Improved conversion rates by 1400 basis points through processes improvement, counsellor training, and elevated parent experience.Led the following critical tech initiatives in the organisation- Implemented CRM and cloud telephony for our newly launched University and colleges- Integrated the CRM (Salesforce), with the ERP for a seamless parent experience- Implemented a paperless admission process driven by fully online application form- Implemented end-to-end customer journeys through Salesforce- Enhanced CRM to enable actionable follow-ups and granular reporting.Built and scaled a presales team from scratch to improve lead engagement and campus visit conversions.Designed end-to-end counselling and campus experience, including customized decks and walkthroughs for each schoolDrove hyper-targeted BTL campaigns to reach niche, premium IB market segments.Founding team member for Stellar World Schools, a new IB school brand; involved in strategic decisions around pricing, policies, and brand positioning.
Education
Sarder Patel College of Engineering
Bachelor of Engineering (B.E.), Computer Engineering
2000 — 2004
Jamnalal Bajaj Institute of Management Studies (JBIMS)
Master of Management Studies, Marketing
2005 — 2007
Sacred Heard Boys' High School
SSC
1988 — 1998
Skills
- Vas
- Channel Partners
- Business Development
- Product Management
- New Business Development
- Vendor Management
- Sms
- Key Account Management
- Team Management
- Competitive Analysis
- Mobile Commerce
- Crm
- Telecommunications
- Product Development
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