Sudhanshu Shukla
Intune Endpoint Administrator @JSG (Johnson Service Group, Inc.)
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WORK HISTORY
Intune Endpoint Administrator @JSG (Johnson Service Group, Inc.)
EDUCATION
Appalachian Technical College
Associate of Applied Technology, Computer Information Systems
Keller Graduate School of Management of DeVry University
Master of Science, Network and Communications Management
DeVry University
Bachelor of Science, Technical Management
Cherokee High School
General Studies
North Georgia Technical College
Technical Certificate of Credit, A+ Technician
SKILLS
ABOUT SUDHANSHU SHUKLA
Transformational IT Service Desk Leader with over 15 years of experience directing global infrastructure support and ITIL-based service delivery across healthcare, manufacturing, real estate, and technology sectors. Recognized for building high-performing support teams, driving SLA and First Call Resolution (FCR) improvements, and leading complex software rollouts across hybrid cloud and on-prem environments. Proven track record of reducing escalations, preventing incidents, and delivering measurable gains in system uptime, issue resolution, and customer satisfaction. Holds multiple top-tier certifications, including ITIL v4, Azure, PMP, M365, CompTIA, and Security+, among others.
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