Sudhakar Vadela
Cisco||UCCE||Five9||SBC - Technical Manager
- Role
- Associate Consultant at Tata Consultancy Services
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Sudhakar Vadela
Technical Manager • Led and mentored a cross-functional technical team of 15…
Experience
Associate Consultant
Mar 2012 — Present · Hyderabad, IN
Technical Manager• Led and mentored a cross-functional technical team of 15 engineers, fostering a culture of ownership, accountability, and continuous improvement.• Conducted performance reviews, identified skill gaps, and implemented individual development plans to upskill team members.• Managed end-to-end delivery of multiple concurrent projects, ensuring adherence to timelines, budgets, and quality standards.• Reviewed design documents, code, and configurations to ensure alignment with industry best practices and enterprise standards.• Oversaw the implementation of scalable, secure, and highly available systems aligned with business needs.• Ensured all systems and processes complied with industry regulations and internal security policies.Senior Collaboration Engineer• Consolidated multiple CUCM clusters into a centralized architecture, improving manageability and reducing licensing costs.• Integrated CUCM with third-party SIP trunk providers using Oracle Acme Packet SBCs and Cisco CUBE gateways for secure and scalable PSTN connectivity.• Configured and managed CUCM, Unity Connection servers for over users across multiple geographic locations.• Provided Level 2 support for Five9 Cloud Contact Center, troubleshooting inbound/outbound call routing issues and agent desktop problems.• Troubleshot Five9 softphone and agent desktop issues, including login errors, audio problems, and call control failures.• Collaborated with network and telecom teams to resolve VoIP and SIP trunk connectivity issues affecting Five9 platform performance.• Administered and maintained multi-site Cisco UCCE/PCCE environments supporting 200+ agents, ensuring high availability and fault tolerance.• Provided technical support for Cisco UCCE/PCCE environments, troubleshooting agent login failures, call routing issues, and SIP trunk disruptions.
Education
State Board of Technical Education and Training
Diploma of Education
Z.P.H School tarlupadu
Diploma, Computers
1995 — 1998
Skills
- Voip
- Operating Systems
- Windows Server
- Service Delivery
- Itil
- Servers
- Troubleshooting
- Active Directory
- Telecommunications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.