Sudhakar Singh Rathor
Customer Success Manager | Fintech & SaaS | Driving Client Retention, Product Adoption & Revenue Growth | Building Clear Customer Journeys | Client-Centric Growth Strategist
- Role
- Customer Success Manager at ClearTax
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sudhakar Singh Rathor
Dynamic and results-driven Customer Success Manager with over 2 years of experience in…
Experience
Customer Success Manager
Aug 2023 — Present
Delivered technical assistance through phone, emails, and virtual meetings, ensuring timely and effective issue resolution.Handled customer escalations and ensured prompt resolutions to maintain high levels of satisfaction. Managed L1 and L2 support levels, resolving inbound queries efficiently.Collaborated with cross-functional teams (sales, engineering, marketing) to deliver tailored solutions. Maintained up-to-date knowledge of products, policies and compliance guidelines for accurate customer support. Prepare and filed GST Annual Returns and Support tax audits with 95% of accuracy to maintain regulatory compliance. Promoted customer satisfaction through knowledgeable, friendly services, and effective troubleshooting. Analysed customer feedback to identify trends and areas for improvement, driving product enhancements.
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