Sudhakar Sharma
Strategy & Consulting | Ex-Cisco | CCIE Collab, AWS Certified
- Role
- Assistant Vice President at Genpact
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Sudhakar Sharma
Presales, Solutioning and Delivery Leader with 20 years of expertise in Contact Center Transformation, Agentic AI, Conversational AI, and BOT solutions. Proven track record in driving end-to-end presales cycles—from RFPs and orals to AI-powered PoCs and C-level presentations. Skilled in blending Amazon Connect, AWS Bedrock, Genesys Cloud, and Cisco Collaboration to deliver AI-led innovations that reduce cost, improve efficiency, and transform customer engagement.
Experience
Assistant Vice President
Feb 2025 — Present
Developed and executed Go-to-Market strategies for Amazon Connect, driving customer adoption via workshops and testimonials.Managed comprehensive RFP cycles, encompassing requirement gathering, solution design, and proposaldocumentation.Created and demonstrated agentic AI Proof of Concepts on AWS to illustrate business value and applicability.Presented technical solutions to C-level stakeholders, translating architectures into actionable business outcomes.Collaborated with cross-functional teams to implement scalable and cost-effective cloud contact center solutions aligned with customer requirements.
Education
Central Academy kota
Senior Secondary
1998 — 2001
University of Rajasthan
B.E, Electrical
2001 — 2005
Skills
- Cisco Call Manager
- Voip
- Itil
- Project Implementation
- Requirements Analysis
- Unix
- Telecommunications
- Networking
- Ccie
- Technical Support
- Uccx
- Cisco Technologies
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