Sudhakar Pemmaraju
Digital Operations Transformation, Digital Customer Operations, Customer Experience, Revenue Acceleration, Global Business Process Outsourcing, IPA, GenAI/AgenticAI, Operations Analytics, and Global Capability Centers
- Role
- VP, Global Head of Digital Transformation Strategy & Solutions(Genai Aagentic Ai, Cx) at Concentrix
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Sudhakar Pemmaraju
As an accomplished leader in Digital Customer Operations Transformation, I have had the privilege of spearheading large transformative initiatives that enhance Digital Customer Experience & Trust, profitable growth, and drive Intelligent Process Automation, Global Business Process Outsourcing, Vendor/Partner Management and Global Competency Centers for Fortune 500 companies including Nationwide, Western Union, Google, AT & T, USAA, Biogen, Sprint PCS, HCSC, JPMC, BigLots, Mattel, J&J, Prudential and CH Robinson. My professional journey has been driven by a passion for innovation and a steadfast commitment to execution discipline, high performance teams, accelerated org enablement, leading edge technologies and effective collaborations across diverse set of stakeholders globally (internally and externally).I leverage cutting-edge technologies (Intelligent Process Automation, GenAI, AgenticAI, Process Mining, etc,) Operations Analytics, Outcomes Management discipline, Global Business Process Outsourcing, Global Capability Centers and accelerated Organizational Enablement techniques. I am dedicated to helping organizations navigate the complexities of the global digital Customer Operations landscape, and enabling them to achieve measurable results. Key Expertise and Experience:• Digital Customer Operations Transformation: I specialize in streamlining minimal-touch operations and implementing innovative solutions by leveraging the right technologies, high performing global talent and blended global operating models. I excel in building and managing high-performing teams, and operations globally with P&L responsibility. • Customer Experience Specialist: I strategize, design and operationalize digital customer engagement models across all stages of customer lifecycle to solidify Customer Trust by operationalizing Trust Levers. Effectively manage omni-channel customer operations.• Intelligent Process Automation and GenAI/AgenticAI: I focus on designing and implementing state-of-the-art automation solutions with minimal human touch. My approach combines domain knowledge with GenAI, Operations Analytics, and strategic collaborations.• Transformation Outcomes Management Discipline: I have successfully institutionalized execution discipline by establishing and managing an Outcomes Management Office for large organizations to successfully manage global transformation initiatives. I look forward to connecting with like-minded professionals and exploring opportunities to drive innovation and deliver exceptional results in the digital customer landscape.
Experience
VP, Global Head of Digital Transformation Strategy & Solutions(Genai Aagentic Ai, Cx)
Mar 2025 — Present
Education
UMKC Henry W. Bloch School of Management
MBA (Bloch School of Business), Database Marketing, Direct Marketing, Customer Relationship Management (CRM)
Marathwada University, India
LLB, Law
Skills
- Integrated Marketing
- Bpo
- Telecommunications
- Customer Experience
- Product Management
- Analytics
- Retail
- Direct Marketing
- Outsourcing
- Customer Service
- Thought Leadership
- Vendor Management
- Management Consulting
- Marketing Strategy
- Marketing
- Database Marketing
- Strategy
- Crm
- Business Intelligence
- Leadership
- Customer Insight
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