Sudha Rani
Cloud infrastructure associate-2
- Role
- Cloud Infrastructure Associate 2 at UST
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sudha Rani
IT Support Engineer and Cloud Infrastructure Associate with 5+ years of experience in…
Experience
Cloud Infrastructure Associate 2
Mar 2022 — Present · Hyderabad, IN
Provide cloud/infra support for Dell ONE IT, SAP, DMT, and BHS projects; handle end-user incidents via Avaya and Salesforce.• Troubleshoot Active Directory, MFA, VPNs (Cisco AnyConnect, Pulse Secure), Outlook and device configurations.• Lead SME duties: new hire training, queue monitoring, escalation bridging and daily reporting to stakeholders.• Manage remote data migration tasks (LogMeIn), app installs and system configurations; ensure SLA adherence and high CSAT.
Education
New Siddhartha Degree College For Women
Bachelor's degree
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