Sudha K

About Sudha K

Proactive Mainframe Developer along with Production controller, successful at solution-oriented problem solving and critical thinking. Adept at meeting long-term goal through day-to-day streamlining. Diligent and friendly with exceptional verbal and written communication abilities. Conscientious, reliable and driven to make positive impact through work. Excellent organizational, observational and decision-making abilities.

Experience

1. Technical Lead

   HCLTech

   Sep 2022 — Present · IN

   Ensuring Key Critical Jobs Start and Complete on Time.>Drives issue resolution by making critical decisions that may affect multiple clients\' processing.>Understand the requirement, analysis, code, and test and resolve the tickets.>Ability to handle Space issues, User abends, JCL errors, restarts, etc.>Interact with onshore team as well customers to resolve the problem solving issues with in SLA.>Program and code fixes should be offloaded to responsible applications support team. Support the 24/7 on call support.>Application is running fine on day to day basis. Help business whenever they require any information related to the application.>To make sure the application is up and running ASAP whenever any abnormalities happen.>Engage third-party vendors when appropriate and open / update Service Now tickets as required >Follow escalation procedures and open / update Service Now tickets as require>Actively participate in Bridge calls and engage respective teams for resolving issues.>Provide the KT to New joiners and assign the tasks>Analysis the programs/jobs/files/control cards>Deploying emergency components into production with overrides

Education

• MVGR College of Engineering

  Bachelor of Technology - BTech, Computer Science

• GITAM Deemed University

  Master's degree, Computer Science