Sudha B
Client Relations | Account Oversight | IT Sales Support | Growth Strategy | Customer Success | Pipeline Development
- Role
- Manager - Client Relations at Softtek
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sudha B
Experienced and results-driven professional with over 10 years in the IT industry…
Experience
Manager - Client Relations
Jan 2023 — Present · Bengaluru, IN
Primary point of contact for client relationships, handling expectations, communications, open position requirements, feedback, and more, while serving as the voice of the customer for the client’s leadership team.• Ensure all customer touchpoints are managed according to the planned onboarding process, including monthly steering meetings, quarterly customer satisfaction reviews, onsite visits, and closing the loop on client feedback.• Collaborate with internal teams—Talent Acquisition, Project Delivery Managers, and Operations—to ensure seamless onboarding, assessments, and training while keeping engagements on track and surpassing customer expectations.• Accountable for collaborating with Executive Leadership, client teams, and delivery leaders to drive substantial business growth, innovate beyond standard processes, and surpass client expectations.
Education
Panjab University,Chandigarh
Bachelor of Arts - BA
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