Sudesh Jindal
SSYB || Sr. Quality and Training (Customer Success) & EV || Ex. Dealshare (Customer Service and B2B & B2C Sales) || Ex. Cardekho
- Role
- Sr Quality and Training at Battery Smart
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sudesh Jindal
Comming with an experience of Sales Coordinator with My Recharge Pvt Ltd. I have…
Experience
Sr Quality and Training
Jan 2023 — Present · Gurugram, IN
Team Lead Quality and Training Customer Service and Sales Established and led the Quality and Training Department for customer service. Developed and implemented comprehensive training programs for customer service representatives, resulting in a 20% increase in overall customer satisfaction scores. Conducted regular quality assessments and audits of customer interactions, providing actionable feedback to improve agent performance. Collaborated with cross-functional teams to identify process gaps and develop solutions to enhance the customer experience. Implemented innovative quality monitoring tools and systems to streamline the evaluation process and track progress over time. Provided one-on-one coaching and mentoring to customer service agents to improve soft skills, product knowledge. Produced detailed reports and analysis on quality and training metrics, presenting findings to senior management to inform strategic decision-making. Managed the operation floor in the absence of the Ops Sups.
Education
Rajasthan Technical University
Bachelor of Technology - BTech
2011 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.