Sudeepthi Annury

Order Management Specialist @Thomson Reuters

Hyderabad, IN

Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.Aligned to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to Manage the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).Verify equipments needs, communication requirements and general client needs, making sure to provide time-frames and set client expectations accordingly.Manage backorders with internal partners, escalating all delays where interaction is required.Implement release of billing for all services and charges.Maintain accurate client site billing & location details, and contact/user records on internal systems.Process order adjustments, applying appropriate commercial policies and guidelines.Establish key client and sales relationships in order to facilitate improved administration and customer satisfaction.Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.Manage and resolve external & internal queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.

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Bachelor of Commerce (B.Com.)