Sudeepta Sarkar
Results-driven Operations Associate (5 yrs) with expertise in training, QA, risk & compliance. Proven in boosting efficiency, ensuring compliance & driving team success.
- Role
- Operations Associate 2 at PwC
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sudeepta Sarkar
As an Associate 2 at PwC since April 2024, I have contributed to training and compliance…
Experience
Operations Associate 2
Apr 2024 — Present · Hyderabad, IN
Delivered comprehensive training to stakeholders and new joiners across the USA, Canada, and Mexico on knowledge article creation, quality analysis, and risk & compliance management.Collaborated with the risk and compliance team to ensure regulatory compliance and effectively manage client risks by providing expert advice and customized solutions.Maintained high-quality standards in work processes and service delivery for internal teams within the firm.Conducted audits of calls, chats, and self-service tickets, providing constructive feedback to the People Operations Consult Associate Team; identified process gaps and recommended improvements to enhance employee experience.Worked closely with internal stakeholders to review, edit, and develop knowledge base articles aligned with organizational standards and requirements.Took ownership of compliance and risk management related to employee personal information and knowledge article accuracy.
Education
WBBSE
Secondary
2014 — 2014
WBCHSE
Higher Secondary
2016 — 2016
Indian Institute of Management, Indore
Management Development Program
2020 — 2020
KAZI NAZRUL UNIVERSITY, ASANSOL
Bachelor of Business Administration - BBA
2016 — 2019
Ramachandran International Institute Of Management (RIIM Pune)
Master of Business Administration - MBA
2019 — 2021
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