Sudeep Sai Kosinepalli
Customer Support Associate at Silicon Stack |Linux |SQL |AWS| Product Support |Application Support | Technical Support |ITIL
- Role
- Customer Support Associate at Silicon Stack®
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sudeep Sai Kosinepalli
Around 3 years of experience in the IT industry, currently working as an Application Support Engineer and Ready to work in 24/7 Rotational shifts. Providing L1 & L2 Support and delivering value-added services to the client. Good working skills in Windows, SQL, LINUX, FTP,SFTP and ITIL Process. Experienced in Client/Server and Windows web-based Applications. Good understanding on Incident Management/Problem Management. Have a good technical background in UNIX, Windows, and SQL and can meet objectives in team related projects. Ready work in 24/7 Rotational shifts. Good Experience on ITIL process. Good Experience on Service now ticketing tool. Good Experience to follow up with other teams and addressing the issues based on the priority. Good Experience to write the SQL queries based on the business requirement
Experience
Customer Support Associate
Oct 2025 — Present · Hyderabad, IN
Started to take care of support tasks for pentana solutions customer
Education
ICFAI Foundation for Higher Education, Hyderabad
Bachelor of Technology - BTech
2018 — 2022
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