Sudeep Kumar Mandal

About Sudeep Kumar Mandal

I’m a results driven Senior Business Analyst currently working for WIPRO, where I bridge the gap between business needs and technology solutions. With 5+ years of experience in the Banking & Finance industry, I bring a deep understanding of the Order to Cash (O2C) & Business to Business (B2B) cycle, production support, and process optimization.Throughout my journey, I’ve had the opportunity to collaborate with clients across the following countries by contributing to global digital transformation and delivering performance-driven solutions. South Africa | United States | United Kingdom | IndiaAt ICICI Bank, I collaborate closely with product owners and cross-functional teams to identify opportunities for improvement, document business and functional requirements, and drive the successful delivery of impactful features. From UAT to post-deployment in PRODUCTION, I ensure that every solution aligns with business goals and enhances user experience.My technical toolkit includes:• Tools & Platforms: Salesforce, ServiceNow, Oracle SQL Developer, Power BI, Hadoop, Redhat Openshift, MS365, Grafana Dashboard, Postman, Arcos, SSO, API & Micro services• Technologies: PL/SQL, Python, Linux, Advanced Excel• Core Skills: Application owner, Incident & SLA Management, Data Analysis, Business Process Improvement, Workflow Documentation, Waterfall Model, Agile Methodology.Post Graduating with a first-class degree and backed by a passion for efficiency, problem-solving, and continuous learning, I’m committed to driving value through strategic analysis and collaborative execution.Let’s connect—I’m always open to discussing technology, business transformation, or new opportunities to make an impact!You can join my personalized 1:1 session to discover: How to optimize your LinkedIn profile to attract recruiters Proven strategies to receive 3–5 interview calls every day Expert tips to set up and enhance your Naukri profile And much more to simplify and accelerate your job search journey!

Experience

1. Senior Business Analyst L4

   Wipro

   Apr 2025 — Present · Hyderabad, IN

   As a Senior Business Analyst supporting ICICI Bank, I specialize in identifying business needs, analyzing existing processes, and recommending strategic solutions to enhance efficiency, productivity, and profitability. Client: Key Responsibilities:• Collaborate with ICICI Bank’s product owners and business units to gather, analyze, and document requirements for new features and enhancements.• Evaluate current business processes and recommend improvements to optimize product functionality and user experience.• Analysis of BRS’s, BRDs, FRDs, user stories, and workflow diagrams to support product development lifecycle.• Act as a bridge between business and technical teams, ensuring clear understanding and execution of product requirements.• Assist in product testing (UAT), defect tracking, and validating deliverables against business needs.• Analyze data trends and customer feedback to provide insights that guide product roadmap decisions.• Support go-live planning and post-deployment monitoring to ensure seamless rollout and adoption.

Education

• SRM IST Chennai

  Master of Computer Applications - MCA, Data Science

• Dav Public School

  Senior secondary, Computer Science

• Dr. B.C. Roy Engineering College

  Bachelor of Computer Apllication Honours

• Pitts Modern School

  Higher secondary, Science