Sudeep Kate
Technical Account Manager @ HighRadius | Ex-Amazon | Certified ScrumMaster (CSM)
- Role
- Technical Account Manager at HighRadius
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sudeep Kate
With over 13 years of work experience in Account & Operations management, Customer…
Experience
Technical Account Manager
May 2021 — Present · Hyderabad, IN
Responsible for managing 17+ enterprise clients(accounts). Collective Annual recurring revenue of these premium accounts are above $15 million. Single point of contact for managing escalations, effective and speedy resolutions to enhance client workflows and operational improvements. Have experience in Order to Cash (O2C) & Customer success related responsibilities. Responsible for Incident & Problem Management, resolving escalations, conducting weekly and monthly reviews, discussing operational & product issues, identifying training & adoption opportunities, demonstrating new features and functionalities, project management and guiding on the improvements at client end. Also responsible for communicating upselling/cross-selling opportunities to Customer Value/Advocacy teams. This has contributed towards sales of around 2 million Liaison with product support, product team, engineering team and cloud operations team (internal stakeholders) to resolve complex technical issues, for issue reviews, product enhancement requests, and other post go-live activities Responsible for SLA (Service Level Agreement) Management, CSAT (Customer Satisfaction) and NPS (Net Promoter Score). Proven record of operational improvements & excellent customer service Support customer satisfaction with ultimate diligence. Proactively monitor systemic issues and communicate effectively with team, management and client to resolve them. Experience of interacting & resolving issues of Fortune 500 customers. Experience of working on tools like JIRA, Salesforce, Zendesk and understanding of ITIL/ITSM
Education
JNTU
Bachelor of Technology (B.Tech.), Computer Science
2006 — 2010
Skills
- Microsoft Office
- Human Resources
- Java
- Asp.net
- Technical Recruiting
- C++
- Ado.net
- Screening
- Html
- Sql Server
- Xml
- C#.net
- Microsoft Sql Server
- C
- Talent Acquisition
- Uml
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