Sudeep B Raj
App Support Engineer at Infosys | Major in Business Analytics | ITIL | Project Management
- Role
- Technology Analyst at Infosys
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sudeep B Raj
Application Support Engineer with hands-on experience managing and supporting a diverse portfolio of over 15 applications such as eCommerce ATG, Click, ORP, Sofon, Hyperion, TMS, Esparto, AAE 360, among others, ensuring reliable and optimized performance. Proficient in ITIL-aligned incident management, root cause analysis, and proactive monitoring to minimize downtime and improve system reliability. Strong communicator with a client-focused approach, regularly engaging with stakeholders to resolve issues and drive service improvements. Actively involved in automation initiatives to streamline support processes and reduce manual effort. Team-oriented professional who promotes knowledge sharing and supports a collaborative environment to deliver consistent, high-quality service.
Experience
Technology Analyst
Jan 2025 — Present
Key Responsibilities:Application Support Expertise: Demonstrating comprehensive expertise in managing and supporting a diverse portfolio of enterprise applications, ensuring uninterrupted service delivery and optimal operational performance. Collaborate effectively with cross-functional teams to promptly identify, diagnose, and resolve application-related issues, thereby minimizing system downtime and enhancing user satisfaction. Employ proactive monitoring and maintenance strategies to detect and mitigate potential risks before they impact business continuity, ensuring high application availability and reliability.ITIL-Aligned Application Support & Incident Management: Ensuring the swift resolution of application-related incidents by adhering to ITIL best practices, conducting thorough Root Cause Analysis (RCA) to identify underlying issues and implement corrective actions, thereby enhancing system reliability and preventing recurrence.Client Relationship Management: Proactively collaborating with clients and vendors to resolve application-related issues, ensuring clear communication, timely resolution, and strong stakeholder relationships. Leading weekly client interaction meetings to discuss ongoing challenges, gather feedback, and recommend effective solutions—strengthening relationships and enhancing service delivery.Working on Automation Initiatives: Identifying and implementing new automation initiatives related to application support, to reduce manual tasks, streamline operations, and boost overall productivity.Team Enablement & Service Delivery: Driving team cohesion through effective leadership, ensuring fair workload distribution, promoting internal knowledge sharing, facilitating training, and cultivating a collaborative environment focused on delivering high-quality service to clients.
Education
St. Michael's High School - Bangalore
ICSE
HKBK Group of Institutions
Bachelor of Engineering - BE, Electronics and Communications Engineering
2017 — 2021
BITS Pilani Work Integrated Learning Programmes
Postgraduate Degree, Business Analytics
St. Joseph's Pre-University College
PUC, PCMB
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