Suddhasil Bandhu

About Suddhasil Bandhu

Verified expertise in ITSM Program & Project Management, Transition & Transformation Management, ITIL Consultation & Implementation and Leading & Motivating cross functional groups and leaders.

Experience

1. Infrastructure Transition Manager

   Cognizant

   Jul 2021 — Present · Bengaluru, IN

   Onboarding of a Client to a new Offering. • Help Architects, Engineering team and the Business to set up the production support operation of a new Offering, Platform, Product, Application, Service or Solution.• Work closely with DevOps Team for ensuring Application Development as planned including all phases of development, testing, UAT and execution.• Focus of service readiness with respect to compliance, support model, knowledge transfer & documentation, service level agreement, end-user experience, ServiceNow onboarding, communication management and Change management. • Responsible to successfully offshore programs including migration, transition of new business to India center and corresponding transformation activities.• Involvements starts from pursuit identification till go-live for all accounts being transition or migrated to Offshore Delivery Center.• Responsible for managing and sharing appropriate inputs to solutions team for FTE sizing and scope definition. Need to work closely with the solution development team to arrive at an agreeable and balanced resource sizing prior to contract signature phase.• Responsible for planning, execution and closure of project as per the contractual agreements and client expectations.*their performance and potential risk areas. Ensure the cost, schedule and the other key success parameters are achieved during the transition phase.• Liaison with all internal teams for execution of projects/transitions for ensuring success criteria is achieved as per the planned timelines and cost.• Risk Management of the client environment during the transition phase.• Service readiness to be checked as part of exit-entry strategy between incumbent IT vendor and HP respectively.• Had to cover large programs involving multiple territories and countries for service takeover of clients spread across geographies.• Smooth movement from TMO (Transition Mode of Operations) to FMO (Future Mode of Operations).

Education

• Anna University Chennai

  MCA, Computer Science Application

  2003 — 2006

• Burnpur Riverside School

  High School, Science

  1981 — 1998

Skills

• Infrastructure
• Data Center
• Program Management
• IT Operations
• Outsourcing
• Patch Management
• IT Outsourcing
• Prince Practitioner
• Team Management
• Software Documentation
• Project Management
• Requirements Analysis
• Servers
• Crm
• Itil
• Virtualization
• Aix
• Customer Relationship Management (Crm)
• Pmo
• Problem Management
• Pmp
• Red Hat Linux
• IT Service Management
• Service Delivery
• Unix
• Project Management Office (Pmo)
• Hp-UX
• Management