Sudatta A.

Sourcer @PWC AC

Role
Customer Service Specialist at Factsuite
Location
Kolkata, WB, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sudatta A.

Dynamic and result-oriented individual with 3+ years of technical experience in identifying talent for both contracts and full-time positions and a proven track record of success in placing Digital professionals including Developers, Engineers, Managers, Directors, and VP level roles.• Experienced in full cycle recruiting process for contract and permanent job opportunities (including advertising vacancies, CV sourcing, candidate phone screenings and interviews, CV submissions, drawing up shortlists of candidates for client’s interview, reference checking).• Proven ability to build relationships with, and influence, all levels within an organization. Recognized by numerous client group for providing excellent customer service and proactive solutions.• Proficient in conversing with Executives and Management on a technical level, understand their technical requirements and present clients with only the most qualified candidates.• Experienced working with Applicant Tracking Systems such as Workday, Staff Advisor, People Click, and IQ Navigator, Fieldglass, Beeline, ICIMS, VectorVMS, Coupa, WAND, Bullhorn and NetApps.• Utilized organizational and time management skills in a fast-paced environment to recruit for a wide variety of platforms and job requirements.• Demonstrated success in generating revenues with solid gross margins and building excellent relationships by servicing existing accounts (Clients).• Provide proactive and responsive world-class customer service to internal and external customers / clients, including leadership.• Strong analytical skills and ability to work with metrics, numbers and trends.• Good coordination skills, including recruiting and sourcing initiatives and projects and hiring events.• Strong track record of solving complex problems, with the ability to identify, analyse, and resolve issues quickly and accurately.• Extensive experience creating, presenting and successfully negotiating complex offers and ability to work proactively and successfully in a fast paced, ever changing environment.• Strong multi-tasking, organizational and time management skills, as well as an impeccable work ethic.

Experience

  1. Customer Service Specialist

    Factsuite

    Jul 2025 — Present · Bengaluru, IN

Education

  • Aspire+2 science college

    12th, Science (PCMB)

  • Deakin University

    Master of Business Administration - MBA

  • Institute of Management Technology, Ghaziabad

    Global MBA, Business Analytics

  • Gandhi Institute for Technological Advancement

    Bachelor of Technology - BTech, Electrical and Electronics Engineering

  • Kendriya Vidyalaya

    10th

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Sudatta A. — Customer Service Specialist at Factsuite in Kolkata, WB, IN | Unifers