Sudarshan Chauhan

About Sudarshan Chauhan

Hello, I’m Sudarshan Singh, an MCA graduate from Panjab University, with a strong passion for technology, leadership, and delivering exceptional customer experiences. With 3+ years of experience in sales and customer support, I’ve worked with both domestic and international clients across fast-paced industries. I began my career at eClerx Pvt. Ltd, resolving technical queries and consistently achieving upselling targets for Comcast Xfinity services. Currently at Slidetech Systems, I support global clients and contribute directly to sales by showcasing the value of AI-powered presentation tools. I\'m skilled in platforms like Mercury, LiveChat, Tawk.to, and billing tools such as Stripe and Zoho, making me well-equipped for remote, high-velocity sales environments. What sets me apart is my ability to blend technical product knowledge with consultative selling, ensuring value-driven solutions for every client. I’m self-motivated, adaptable, and thrive in teams where innovation, growth, and customer success are the focus.

Experience

1. Customer Support Associate

   Slidetech Systems

   Mar 2023 — Present · Chandigarh, IN

   Effectively resolve customer inquiries, issues, and complaints through multiple communication channels, ensuring high levels of client satisfaction and loyalty.Handle 2–15 concurrent live chats, maintaining quality, accuracy, and timely responses in a high-volume environment.Utilize CRM tools to manage customer interactions, track tickets, and monitor issue resolution progress.Collaborate closely with sales and operations teams to deliver seamless support across departments.Manage billing queries, process adjustments, and account updates with precision and compliance.Conduct proactive email follow-ups to ensure customer satisfaction and issue closure.Monitor and resolve customer tickets within service level agreements (SLAs) to maintain workflow efficiency.Identify upselling and cross-selling opportunities during customer interactions to contribute to sales growth.Provide detailed product information and demonstrations, helping customers make informed decisions.Support knowledge-sharing by updating internal knowledge bases with frequently asked questions and solutions.Maintain chat and support quality metrics, consistently achieving performance benchmarks.Analyze customer feedback and trends to suggest improvements in processes and service delivery.Handle escalated cases with empathy, professionalism, and problem-solving skills to retain customer trust.Participate in regular team meetings and training to stay updated on product knowledge and support strategies.Assist in onboarding and mentoring new team members to foster a collaborative work environment.

Education

• Kendriya Vidyalaya

  Secondary

  2014 — 2015

• Panjab University

  Master of Computer Applications - MCA, Computer Application

• Kendriya Vidyalaya

  Senior Secondary, Science

  2016 — 2017

• Panjab University

  BCA, Computer application

  2017 — 2020