Sudani Martin

Experience

1. Field Support & Customer Relations Manager

   Aramark

   Oct 2024 — Present

   Provide strategic supply chain consultative business reviews to executive teams at key customer locations in region.Analyzing and strategically presenting reports and program information at the executive level.Maintain strong relationships with customers, e.g. hotels, golf clubs, restaurants, in a specified geographic area (territory).Ensure execution of Avendra’s strategic value proposition for the client (headquarter) at the customer level (end-user) as per the Client Plan.Encourage changes of customer’s behavior; present value of Avendra supply chain resources in a consultative fashion; work with customer on converting from existing suppliers to Avendra contracted. Be an advocate for the customers during contracting initiatives by balancing the overarching contracting philosophy and the customer service needs.Build and maintain local supplier relationships.Collaborate with the Regional SSCM Director to monitor supplier performance and hold vendors accountable on behalf of territory customers.Identify opportunities to grow spend through new suppliers and/or new categories of suppliers.Manage the process along with the Avendra HQ Implementation team for new customer roll-out meetings, including customer/supplier conference calls, kick-off meetings and follow-up processes.Analyze customer activity, satisfaction and utilization of programs; identify non-participation and potential causes. Maximize participation with approved Avendra suppliers.Monitor success of newly rolled-out customers for spend ramp up and overall program satisfaction; work with the accounts where opportunities exist.

Education

• New York University

  Masters, Hotel Operations

  2004 — 2008

Skills

• Banquets
• Event Management
• Restaurants
• Food & Beverage
• Public Relations
• Hospitality Management
• Convention Services
• Hotel Management
• Hotels
• Hospitality Industry
• Micros
• Catering
• Hospitality
• Menu Development