Sushil Sapkota
IT Support Technician @Starport Managed Services
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WORK HISTORY
IT Support Technician @Starport Managed Services
Charlottetown, PE, CA
Delivered end-to-end technical support for clients, resolving hardware, software, and network issues across PCs/MACs, printers, storage devices, and connectivity systems, ensuring minimal downtime.*Supported and optimized Office 365, VPN, anti-virus, and remote desktop solutions to enhance user productivity and security.*Collaborated with senior team members on system installations, upgrades, and configurations, including mail migration projects, client onboarding, and IT inventory audits.*Contributed to proactive IT planning by identifying and mitigating potential risks such as hardware failures, virus outbreaks, and cybersecurity threats.*Monitored servers, applications, and services using remote management tools to ensure system reliability and performance.*Maintained strong client relationships through consistent follow-ups, timely feedback, and efficient issue resolution.*Escalated and coordinated complex technical problems with senior engineers and third-party vendors to achieve rapid resolution.* Ensured accurate and organized IT documentation, managed service tickets, and recorded daily activities to maintain workflow transparency and accountability
EDUCATION
Holland College
Diploma of Education, Computer Networking Technology
St. Xavier's College, Maitighar
Plus Two, Science
Kmc School
School Leaving Certificate, High School/Secondary Certificate Programs
ABOUT SUSHIL SAPKOTA
Experienced and career-focused Assistant Project Manager, Sushil Sapkota has over 2 years of experience in Information Technology and Services sector under the Delivery Department at CloudFactory. His colleagues consider him as a valued leader adept at overseeing task prioritization and team supervision. He gains experience in managing key accounts and clients from companies ranging from startup to enterprise having an excellent reputation for maintaining customer satisfaction, driving overall project improvements, leading team, and ability to respond effectively to highly pressurized environment.
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