Suchitaa Kelkar
Manager - Learning & Developement
- Role
- Manager - Domain Training at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Suchitaa Kelkar
Technical Writing | Learning & Development | Process Operations | Project & Quality ManagementI am a results-driven professional with over 20 years of experience in process operations, technical documentation, training, and project management across industries including Life Sciences, Banking & Financial Services, and IT services.Currently, I lead a team of Technical Writers at Cognizant, delivering high-quality documentation for a global technology client. I oversee content quality, workload management, delivery estimation, stakeholder communication, and client relationship management, ensuring consistent delivery standards and excellent customer experience.My professional journey includes leading end-to-end Learning & Development initiatives, where I have identified training needs, designed and conducted training programs, and implemented standardized training frameworks across multiple accounts.I have also contributed to operational excellence and compliance programs, including:• GDPR compliance initiatives• Life Sciences audit participation• Development of SOPs and operational procedures• Designing reporting systems for quality monitoring• Supporting business growth through RFP/RFI collaboration with Business Development and Transition teamsI am passionate about building efficient processes, improving knowledge management systems, and mentoring teams to deliver high-quality outcomes.Key Areas of Expertise:• Technical Documentation & Content Strategy• Learning & Development Programs• Process Operations & Quality Management• Project & Stakeholder Management• Compliance & Audit Support• SOP Design & Knowledge ManagementI enjoy collaborating with cross-functional teams to drive operational efficiency, enhance learning initiatives, and deliver value to clients.
Experience
Manager - Domain Training
Aug 2014 — Present
Education
NIIT Imperia IGNOU
Executive MBA - Marketing, Business Administration
2010 — 2011
Symbiosis Centre of Health Care
PGDCR, Clinical Research
2011 — 2012
Ramnarain Ruia College of Science & Arts
B.A., Political Science
1990 — 1995
Government Law College
LL.B., Law
1995 — 1998
Himalaya Institute of Accounts
Diploma in Account Management, Accounts
1998 — 1998
NIIT
Computer Programming, Programming Langauges
1999 — 2001
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