Suchismita Dalai
Customer service representative at Sensata Technologies
- Role
- Customer Service Representative at Sensata Technologies
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Suchismita Dalai
I am a competent Customer Service Specialist with total 8 years of work experience and 7…
Experience
Customer Service Representative
Nov 2019 — Present · Pune, IN
Responsible for interacting with key customers to provide information, support and problem resolution to inquiries and order status. Serves as the customer’s main point of contact for delivery and order status. Maintain proactive communication and acts on customer inquiries in an efficient and timely manner. Building strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.Use judgement based on defined practices, demonstrate decision-making in critical supply situations and contribute to delivery improvement initiatives for key accounts. Present dashboard and delivery data during Management reviews.
Education
Savitribai Phule Pune University
Diploma
2007 — 2010
Welingkar Institute of Management
Pgdma
2017 — 2019
Soli.A Poonawala Memorial High School
SSC
1996 — 2007
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