Suchanda Mandal
Managing Operations | Process Improvement Specialist (UK , US) | Hospitality + Travel & Aviation (GDS) | Operational Excellence & Development | Revenue Scaled at $375K+ in 3.7 Years | 1% Better per day - 365% Per Year
- Role
- Assistant Manager - Operations at WNS
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Suchanda Mandal
ℂ | Results-driven With a track record of enhancing operations, generating revenue growth, and providing superior customer service, operations team lead, customer service expert, and sales manager. able to lead high-performing teams, develop strategies, and achieve goals. ability to spot chances for process optimization through analysis. driven by a passion for establishing a winning team dynamic and achieving excellence. committed to ongoing development and establishing a positive team environment to support the success of the organization.
Experience
Assistant Manager - Operations
Sep 2025 — Present · Gurugram, IN
Process handled: Aviation / Airline Support (GDS Tools) Key Responsibilities & Involvement: Managing end-to-end operational delivery, SLA governance & escalation control. Trained in GDS tools used in airline reservation / booking support. Responsible for performance management, roster planning & quality monitoring. Driving productivity, compliance & customer experience improvements. 🤝 Ensuring effective stakeholder & client communication through insights and action plans. 🧩 Leading team coaching & development to elevate operational capability.
Education
Maharaja Ganga Singh University, Bikaner
Bachelor of Commerce - BCom
2018 — 2020
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