Rachel R.
Helping SMBs scale with innovative tech ops and education strategies. A passionate servant leader, creative intrapreneur, and process guru driven to spark growth and make an impact.
- Role
- Manager of Customer Success at Trainual
- Location
- Wayne, NJ, US
- LinkedIn followers
- 500 followers
About Rachel R.
Who am I?I’m a process-driven, people-loving, problem-solving innovator with an unapologetic passion for energy, comedy, and culture.If that feels like a lot—perfect. That means I worded it right.I spent 15 years in the real estate industry, rocking customer service, strategy, operations, and financial management as a Property Manager. I’ve done it all: commercial and residential sales, leasing, and even served as a Condo Board Member/Developer Rep for a national homebuilder.These days, I’ve pivoted into tech—working at a SaaS company where I design and deliver customer education programs. Think: webinars, guides, training content, and coaching for small and mid-sized businesses on how to document their operations (SOPs, policies, procedures) and actually use the product to meet those goals.So what am I good at?Connecting. Collaborating. Project architecture. Content design. Presenting. Problem-solving. Learning. Growing. Innovating.And how do I do it all?By showing up 100% me: a Latinx, urban, Disney-loving, Wizarding World-obsessed, comedy enthusiast who\'s seriously grateful you made it to the end of this bio.
Experience
Manager of Customer Success
Nov 2025 — Present
Education
Saint Elizabeth University
BS, Business Administration
2003 — 2008
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