Reena Succa
Information Process Enabler/Service Desk Engineer
- Role
- Service Desk Engineer at Tata Consultancy Services
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Reena Succa
Aspiring Business Analyst with a strong foundation in data analysis, problem-solving, and stakeholder communication. Currently working as a Service Desk Engineer at TCS, where I have successfully optimized work-life balance through process improvements and efficient task prioritization. Eager to leverage analytical expertise and cross-functional collaboration skills to transition into a Business Analyst role.
Experience
Service Desk Engineer
May 2024 — Present · Hyderabad, IN
Delivered technical support for users, resolving software, hardware, and network issues.Managed SCTASKs (Service Catalog Tasks) efficiently, ensuring timely resolution and compliance with established processes.Conducted audits on IT tasks, processes, and systems to ensure adherence to organizational standards and regulatory requirements.Monitored and verified task completion and accuracy, identifying discrepancies and implementing corrective actions.Utilized [specific tools, e.g, ServiceNow] to manage incidents, service requests, and audit tracking.Assisted in streamlining task workflows by identifying inefficiencies during audits and recommending process improvements.Maintained detailed documentation of audit findings, resolutions, and preventive measures to support compliance objectives.Prioritized and resolved incidents based on urgency while adhering to strict Service Level Agreements (SLAs).Ensured compliance with IT security policies and guidelines during audits and daily operations.Collaborated with cross-functional teams to address audit findings and implement action plans, resulting in improved operational efficiency.
Education
ExcelR Solutions
Training Program in business analysis , Business Analysis
Keshav Memorial Institute of Commerce and Sciences (KMICS)
Bachelor's degree, Business analytics
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