Subroy Yellan
Senior Service Manager @ Phillips Machine Tools India | Operations Excellence | Strategic Projects | Cost Optimization | CNC & Precision Engineering Expert
- Role
- Senior Manager Techanical Customer Service at Phillips Corporation
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Subroy Yellan
As the Assistant General Manager at Phillips Machine Tools India, I lead with a…
Experience
Senior Manager Techanical Customer Service
Nov 2016 — Present · Pune, IN
Key Result Areas: • Spearheading the entire business operations; improving the service efficiency by providing quick service • Strategizing the process functions to enhance machine uptime • Managing team members, including technicians and advisors, ensuring team objectives and sales goals are being performed properly • Displaying extensive working knowledge of industry standards and practices, including product details and company services offered • Maintaining customer relationships and ensuring repeat customers by upselling products and services and addressing to customer’s concerns/complaints & resolving them timely • Providing complete support regarding administrative operations • Conducting training & development sessions for team members regarding industry regulations, restrictions, and laws; ensuring service department adheres to all regulations • Identifying the areas of bottlenecks & breakdown; taking steps to achieve zero accident & customer complaints through continuous monitoring and application of tools like root cause analysis • Implementing operational techniques for reduction in cycle time & identification of improvement opportunities and cost reduction measures to achieve substantial reduction in O&M expenditure • Monitoring department issues and client complaints to define patterns and work to lessen those recurring issues • Ensuring audits are conducted timely & providing satisfactory customer servicing with all standards and repair work is being performed effectively, correctly, and thoroughly • Monitoring team members performing inspections, preparing reports, and performing repairs
Education
Birla Institute of Technology and Science, Pilani
Bachelor of Technology - BTech, Engineering Technology, General
Karnataka Board Of Techanical Education
Diploma in Mechanical Engineering, Mechanical Engineering
1995 — 1998
Skills
- Engineering
- Continuous Improvement
- Product Development
- Preventive Maintenance
- Project Planning
- Spc
- Automotive
- Process Engineering
- Mechanical Engineering
- Air Compressors
- 5s
- Tpm
- Cost Savings
- Coating Process
- Manufacturing
- Management
- Six Sigma
- Kaizen
- Seimens Controller
- Factory
- Lean Manufacturing
- Automation
- Maintenance Management
- Powder Metallurgy
- Fmea
- Process Improvement
- Manufacturing Engineering
- Machine Tools
- Cnc
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