Subrato Das
Contact Centers, Order Management & O2C Expert | Customer Service and Customer Experience
- Role
- Senior Client Operations Head at Infosys BPM
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Subrato Das
At HCLTech, our team\'s dedication to refining the O2C cycle has markedly elevated customer satisfaction in the Oil and Gas sector. Spearheading site operations across three global locations, our efforts have culminated in a substantial 20% reduction in invoice errors and a $17.9 million boost in working capital. The strategic deployment of customer focus projects has further enhanced our CSAT scores, reflecting our commitment to exceptional service delivery.Previously at Tata Consultancy Services, our collective ingenuity fostered a talent pool that significantly uplifted the project\'s P&L from 37% to 51%. This achievement was made possible through meticulous resource planning and cost optimization. My leadership is defined by an unwavering focus on continuous process improvement and a proven ability to navigate high-pressure scenarios, ensuring operational success and value creation for clients and stakeholders alike.
Experience
Senior Client Operations Head
Jan 2026 — Present · Pune, IN
Education
Calcutta University, Kolkata
Bachelor of Commerce - BCom
Suryadatta Institute of Management and Mass Communication
Master of Business Administration (MBA)
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