Subrato B.

About Subrato B.

I am a professional with 13+ years of experience in service delivery serving to diverse clientele of worldwide locations. Brings innovation on the table along with problem solving approach. Capacity to deliver items single handedly within the given timelines. Great past experience of mentorship and grooming the new people as per the company and business requirements.

Experience

1. Assistant Manager

   Xceedance

   Jul 2022 — Present · Gurugram, IN

   Handling Bound- AME Underwriting Support team of 26 people.2. Responsible for daily work allocation.3. Handling employment cycle of new hire/s and process training roadmap tracking.4. Leading Insurance billing team.5. RCA & Escalation management.6. Attendance & leave management.7. Tracking and reporting of new hire process training status to manager.8. Managing and reporting attrition and shrinkage of the team.9. Responsible for monthly ratings of the team members.10. Tracking under query and on hold volume of invoicing team.11. Responsible for providing the approval to processors w.r.t high dollar premium amount processing.12. Client relationship.13. Taking interviews.14. EWS reporting.15. Awards management.16. Handling the entire reporting wrt invoicing.17. Leading the UAT testings and enhancement requirements as per process updates and client/regulatory requirements.18. Leading a Invoicing tool project : ARMS, an integrated tool between invoicing business and credit control, to track the booked premium against its invoicing and further cash application procedure.Also, getting implemented for credit control which will provide all the related reporting, and will reduce the manual intervention to at least 75%.

Education

• Dashmesh Public School

  CBSE, Commerce

  2003 — 2005

• ST. Thomas School, Sahibabad, U.P.

  CBSE, English, Hindi, Maths, Science, SSt

  1990 — 2003

• IASE DEEMED UNIVERSITY RAJASTHAN

  Bsc, Food Science and Technology

  2005 — 2008