Subrata Das
Key Service Owner at NOKIA SOLUTIONS AND NETWORKS
- Role
- Key Service Owner at Nokia
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Subrata Das
Senior professional with verifiable year-after-year success with 25+ years of…
Experience
Key Service Owner
Feb 2019 — Present · Pune, IN
Managing Service Business Continuity for 25 nos of IT Applications of HR Business Unit Driving Cost optimization Programs for HR Business Unit Driving SOX compliance programs in collaboration with External Partners Hosting monthly BRM ( Business Review Meetings ) with HR Stakeholders Execute quality assurance and performance of the IT service(s) according to SLA’s agreed with business. Monitors IT service delivery performance, end-to-end. Analyzes and reports deviations from SLA and proactively proposes and drives improvement actions. Contributes solving business escalations impacting business performance and participates in RCA for critical incidents Supports service roadmaps; documents and validates planned activities, technical releases, changes, ramp ups and –downs, and aligns them with the project roadmap, provider contracts, architectural requirements, security Monitors total service costs and is responsible for continuous service cost planning and LE accuracy. Contribute to the service cost impact analysis as part of the investment proposal / business case Monitors service license usage and needs
Education
Berhampur University
BSc, Science
1994 — 1997
Institue of Management Technology
Master of Business Administration (MBA), HR and Systems
2009 — 2013
KV Punjab lines, Meerut
X - XII, MPC
1992 — 1994
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