Subrata Ghorai

IT Operation, End Points Audit & Compliance @Icici Prudential Mutual Fund

Kolkata, IN

A result-driven professional offering 23 years of experience in driving vision and road mapping across IT Operations, Infrastructure Management, Project/Program Management, Digital Transformation, Service Delivery Management and Team Management Rendered Tier 2 & 3 End-user Support to corporate users Involved and designed strategic Portfolio/Program Management & digital transformation plans and implemented a target operating model that leveraged new business enablement, reduced costs and streamlined operations to ensure competitiveness Delivery Anchor with career success in delivering solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction Strong project/program management, implementation skills that have resulted in repeated success in guiding sizeable, cross-functional, multi-cultural & multi-geographical teams of IT professionals in the design and launch of leading-edge solutions and best practices; delivered excellence in implementing 6 Full Lifecycle ERP Projects for all functional / technical modules across 6 organizations Proven capabilities in engaging with Stakeholders & top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level Familiar with concepts of ITIL/ITSM; ensuring that the goals of the Incident/ Change/ Problem Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined timelines Drove initiatives to restructure Information Technology Processes & Services to increase IT Security, Productivity, Automation and Optimum Utilization Extensive exposure of managing projects on migration, maintenance, infrastructure development and technical support