Subrata Chatterjee
Head of Customer Service for Digital Industries – India | | Driving Operational Excellence, P&L Growth & Customer Experience (NPS Leadership)
- Role
- Head of Customer Services, Digital Industries India at Siemens
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Subrata Chatterjee
A result oriented professional with over 25 years’ of experience in the areas of Strategic Planning, Industrial Sales & Marketing, Project Management, Business Development and Customer Relationship Management in the fields of Industrial Automation Products, Systems, Solutions and Services.Reliable resource to deliver higher goals through passion and great connect with the team. Keen learner to adapt to new technologies. Strong believer of challenging status-quo. Continuously Raising the Bar and working towards Clearing the Bar!
Experience
Head of Customer Services, Digital Industries India
Oct 2025 — Present · Mumbai, IN
Leading the Service Execution function for Digital Industries business for India with full P&L accountability, driving operational excellence, customer satisfaction, and business growth- Accountable for end-to-end service delivery, ensuring high-quality execution across all customer segments and regions- Own the Service P&L, optimizing revenue, cost and profitability through efficient operations and strategic resource deployment- Champion customer experience improvement, driving Net Promoter Score (NPS) as a core business metric- Lead a diverse team of service professionals, fostering a culture of safety, ownership and continuous improvement- Partner with business and functional leaders to strengthen service capability, digital transformation, and field productivity- Empowering sales and service teams to co-create profitable growth through radical collaboration and execution excellence.
Education
Kanailal Vidyamandir
High School , Science | Physics, Chemistry, Mathematics, Statistics
Indian Institute of Management Bangalore
Program for Business Mangers, Business Administration and Management, General
2008
Jadavpur University
Bachelor of Engineering - BE, Electrical Engineering
1990 — 1994
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