Subrat Pattnaik

Presales Consultant @Livspace

Bangalore Urban, IN

Identify Customer Needs: Understand and clarify customer requirements by thoroughly researching issues and providing effective solutions or alternatives.• Upselling Services: Proactively identify and seize opportunities to upsell services when appropriate.• Timely Follow-ups: Ensure timely follow-up with potential customers to address queries and maintain engagement.• Meet Targets: Achieve individual and team targets, including qualitative and quantitative goals.• Service Knowledge: Demonstrate in-depth knowledge of Livspace services to identify and address customer needs effectively, suggesting additional products or services that enhance customer satisfaction and drive revenue.• Customer Experience: Maintain a customer-first approach, ensuring positive interactions that build rapport and brand awareness.• Schedule Experience Centre Visits: Coordinate with the design team to schedule Experience Centre visits and ensure timely follow-ups with internal stakeholders regarding customer requests and complaints.• Record Keeping: Maintain accurate records of customer interactions, inquiries, complaints, and transactions.• Effective Communication: Communicate professionally and effectively with both internal teams and external customers across all communication channels.

Institute of Hotel Management (IHM)

Bachelor's degree