Subrat Kumar Pradhan

Operations Team Lead @BookingJini

Successfully lead a team of 100% operations specialists, fostering a collaborative, innovative, and results-driven environment.• Implemented regular training programs and professional development initiatives, resulting in a improvement in team performance and morale• Established clear objectives and KPIs for the team, ensuring alignment with the company’s strategic goals• Introduced customer feedback mechanisms and data analysis processes to identify pain points and drive continuous improvement in service delivery.• Coordinated with the product development team to tailor solutions based on customer insights, resulting in a increase in user engagement and satisfaction• Conducted regular performance reviews and feedback sessions, promoting accountability and a commitment to excellence.